At Rithu Tiny Tales, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Rithu Tiny Tales (“Rithu Tiny Tales,” “we,” “us,” or “our”) collects, uses, stores, and protects information provided by users (“you” or “Users”) when you visit or use our website, place an order, or interact with our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information from you when you visit our website, create an account, place an order, subscribe to our communications, contact us, participate in promotions, or otherwise interact with our website and services.

Personal Information

Depending on how you interact with us, we may collect information such as:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Delivery details

• Order and purchase information

• Payment-related information

• Account or login information, where applicable

• Information you provide when contacting customer support

• Reviews, feedback, photographs, or other content you voluntarily submit

Payment information may be processed through secure third-party payment providers. We do not intend to store your complete payment card details on our own systems unless necessary and permitted by applicable law.

You may choose not to provide certain information. However, doing so may prevent you from using certain features of our website or completing purchases.

Non-Personal Information

When you interact with our website, we may automatically collect certain technical information, such as:

• Browser type

• Device type

• Operating system

• Internet service provider

• IP address

• Website pages visited

• Time and date of visits

• Referring or exit pages

• General website usage information

This information generally does not directly identify you and may be used to understand how visitors interact with our website.

2. How We Use Your Information

Rithu Tiny Tales may collect and use your information for legitimate business and service-related purposes, including:

To Process Orders

We use your information to process purchases, arrange deliveries, provide order confirmations, communicate order updates, and provide customer support.

To Provide Customer Support

Your information helps us respond to questions, complaints, exchange requests, delivery concerns, and other customer service enquiries.

To Improve Our Website

We may use information and feedback to improve our website, products, services, shopping experience, and customer support.

To Personalize Your Experience

We may use information to better understand customer preferences and provide a more relevant shopping experience.

To Communicate With You

We may use your contact information to send transactional communications, including order confirmations, payment updates, shipping notifications, delivery updates, and responses to your enquiries.

Where you have provided appropriate consent or where otherwise permitted by applicable law, we may also send promotional communications about products, offers, launches, or other updates from Rithu Tiny Tales.

To Prevent Fraud and Misuse

We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse of our policies, or other activities that may harm our customers or business.

To Meet Legal Requirements

We may use or disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and enhance your overall browsing experience.

Cookies may also help us understand how visitors use our website and identify areas where we can improve.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

4. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Where appropriate, sensitive information transmitted through our website may be protected using encryption and other security technologies.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

5. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers and business partners where reasonably necessary to operate our business and provide services to you.

These may include:

• Payment processing providers

• Shipping and logistics partners

• Website and hosting providers

• Technology and IT service providers

• Customer support providers

• Marketing or communication service providers

• Analytics and security service providers

These third parties may receive only the information reasonably necessary to perform the services they provide to us and are expected to handle such information in accordance with applicable laws and their contractual obligations.

We may also disclose information where required by law, legal process, governmental authority, or where reasonably necessary to protect our rights, customers, website, or business.

6. Payment Information

Payments made through our website may be processed by secure third-party payment gateways.

Depending on the payment method you select, your payment information may be collected and processed directly by the relevant payment provider.

Rithu Tiny Tales does not intentionally retain complete credit or debit card information unless required and permitted for legitimate business or legal purposes.

Customers should also review the privacy policies of the relevant payment provider for information about how payment data is handled.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external resources.

Rithu Tiny Tales is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you choose to use.

8. Marketing Communications

Where permitted by applicable law and based on your preferences or consent, we may contact you through email, SMS, WhatsApp, phone calls, or other communication channels regarding:

• New products

• Special offers

• Promotions

• Sales

• Product launches

• Brand updates

• Other information that may be relevant to you

You may opt out of promotional communications at any time by using the unsubscribe option provided in an email or by contacting us through the details available on our website.

Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related communications concerning your orders or account.

9. Children’s Privacy

Our website is intended to be used by adults and individuals who are legally able to enter into transactions.

Although Rithu Tiny Tales offers products for babies and children, our website and services are not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise questions or concerns regarding our handling of your information

Requests may be subject to applicable legal and regulatory requirements.

To make a privacy-related request, please contact Rithu Tiny Tales using the contact details provided on our website.

12. Changes to This Privacy Policy

Rithu Tiny Tales reserves the right to update or modify this Privacy Policy from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Your continued use of our website after an updated Privacy Policy has been published may constitute your acceptance of the revised policy, to the extent permitted by applicable law.

13. Your Acceptance

By accessing or using the Rithu Tiny Tales website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact: rithutinytales@gmail.com