At Rithu Tiny Tales, we are committed to delivering thoughtfully made, high-quality products and ensuring that every order reaches you in excellent condition.

No Refunds

Please note that we do not offer refunds. However, exchanges may be considered for eligible products under the conditions outlined below.

We kindly request that you review this policy carefully before placing your order.

Eligibility for Exchange

An exchange may be considered in the following circumstances:

Damaged Product
If your product arrives damaged, you may request an exchange provided the required proof is submitted within the specified timeframe.

Size Issue
If you require a different size, an exchange may be requested once the original product is returned and successfully passes our quality inspection.

Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

1. Unboxing Video Proof
For damage-related claims, a clear and uninterrupted video of the package being opened is mandatory. The video should capture the package before opening, the complete unboxing process, and the condition of the product upon removal.

2. Unused & Original Condition
The product must be completely unused, unworn, unwashed, unaltered, and in its original condition, with all original tags, labels, accessories, and packaging intact.

3. 48-Hour Request Period
All exchange requests must be initiated within 48 hours of receiving the order by contacting our customer support team.

4. Quality Inspection
For size-related exchanges, the original product must be returned to us for inspection. The exchange will be processed only if the product is received in fresh, unused, and saleable condition.

Exchange Process

Step 1 — Initiate Your Request
To request an exchange, please contact us at rithutinytales@gmail.com within 48 hours of receiving your order.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs, where applicable

• The required unboxing video for damage-related claims

Step 2 — Review & Authorization
Our customer support team will review your request and the supporting information provided. If your request meets our exchange criteria, we will share the return instructions with you.

Step 3 — Return the Product
Once the exchange is authorized, the product must be securely packaged and returned as instructed.

Unless otherwise communicated by our team, return shipping costs are the responsibility of the customer. We recommend using a reliable, trackable shipping service, as Rithu Tiny Tales cannot be held responsible for damage or loss occurring during return transit.

Step 4 — Inspection & Approval
Once the returned product reaches us, our quality team will inspect it to verify that it meets the exchange requirements.

An exchange will be processed only after the product successfully passes inspection.

Exchange or Replacement

Once an exchange is approved, we will provide:

• The same product in the requested size, where applicable; or

• A suitable replacement, subject to availability.

If the exact product or size is unavailable, we may offer a replacement of equivalent value or store credit, as applicable.

Please allow approximately 7–14 business days for the exchange process after the returned product has been received and successfully inspected.

Exceptions

Exchanges will not be accepted for:

• Products that have been worn, washed, used, altered, stained, or damaged after delivery

• Products returned without original tags, labels, accessories, or packaging

• Custom-made, customized, altered, or tailored products

• Products that do not pass our quality inspection

• Requests submitted after the 48-hour exchange window

A change-of-mind request or an incorrect size selection made by the customer may not qualify for an exchange unless the product is returned in completely unused and saleable condition and successfully passes our quality inspection.

Important Note

All exchange requests are subject to verification and quality inspection. Submission of an exchange request does not automatically guarantee approval.

Our policy is designed to protect both our customers and the quality standards of Rithu Tiny Tales, ensuring that every exchange is handled with care and fairness.

For any questions or assistance regarding an exchange, please contact us at: rithutinytales@gmail.com